Summary
This article explains how multiple agents can use one WhatsApp number through duochat.in and how device limits work.
How duochat.in Handles Multiple Users
Even though WhatsApp normally allows limited linked devices, duochat.in works differently:
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Agents do not use WhatsApp app
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All agents reply from web dashboard
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WhatsApp number remains single
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So, dozens of agents can handle chats from one number.
Do Agents Need WhatsApp on Phone?
No. Agents only need:
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duochat.in login
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Browser access
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They do not need WhatsApp installed on their phones.
What About Linked Devices on Phone?
- Phone still shows linked device as duochat.in system, but agents do not count as linked devices.
Best Practice for Teams
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Give each agent personal login
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Do not share passwords
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Use role-based permissions