duochat Help Center | Guides, FAQs & WhatsApp Automation Support

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এআই সাপোর্ট এজেন্ট

duochat-এ এআই সাপোর্ট এজেন্ট কীভাবে কাজ করে তা জানুন; সেটআপ, অটোমেশন এবং গ্রাহক ইন্টারঅ্যাকশন উন্নত করার বিষয়গুলো সম্পর্কে জানুন।

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Frequently asked questions

Everything you need to know about the product and billing.

What do I need before getting started with duochat.io?

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Before onboarding, make sure you have:

A phone number that can receive OTP
Stable internet on both phone and desktop
Access to Meta (Facebook) Business Manager
A business website or online presence (recommended)

Can I use my existing WhatsApp number with duochat.io?

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Yes, you can use an existing WhatsApp number. However, before onboarding, you must delete the WhatsApp account linked to that number.

Go to WhatsApp → Settings → Account → Delete my account.

Note: WhatsApp chat backups cannot be imported into duochat.io.

Is business verification mandatory to start using duochat.io?

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No, you can start without completing business verification. However:

Messaging limits will be low
Some features may be restricted

How long does the onboarding process take?

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Onboarding typically takes 1–3 business days and includes:

Meta Business Manager verification
WhatsApp Business Profile setup
Number configuration for API usage

Why does Meta require business information and verification?

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Meta uses business verification to:

Prevent spam and misuse
Approve WhatsApp message templates
Increase messaging limits

Accurate information helps avoid rejections and delays.

What happens if my WhatsApp number is already banned?

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A banned number cannot be used with the WhatsApp Business API. We recommend:

Using a fresh SIM
Avoiding unofficial WhatsApp apps
Ensuring clean usage history

Can I get help during setup and onboarding?

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Absolutely! Our support team helps you with:

Business verification
WhatsApp number onboarding
Template approvals
Feature configuration

Contact our support team for assistance.

Do I need technical knowledge to use duochat.io?

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No technical expertise is required. duochat.io provides:

No-code automation tools
Ready-to-use templates
Simple dashboard for team inbox and broadcasts

আজই আপনার WhatsApp ব্যবসাকে সুপারচার্জ করুন

দেখুন কেন duochat একটি সম্পূর্ণ অল-ইন-ওয়ান WhatsApp প্ল্যাটফর্ম, যা আধুনিক ব্যবসাগুলির দ্বারা বিশ্বাসযোগ্য, যাতে তারা আরও বেশি লিডকে গ্রাহকে রূপান্তর করতে পারে এবং গ্রাহকদের সাথে আরও দ্রুত ও কার্যকরভাবে যোগাযোগ করতে পারে।

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